July 18, 2024



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Job Category : Digital marketing
Company Name: Johnson & Johnson Family of Companies
Position Name: Content Strategist
Location : 8800 Grand Oak Cir, Tampa, FL 33637
Job Description : Johnson & Johnson is recruiting for a Content Strategist in New Brunswick, NJ or Tampa, FL.
Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
Position Summary:
The Content Strategist will play a meaningful role on the J&J Global Content Strategy team. We’re looking for an experienced candidate who will help us drive a consistent content experience across our core business functions (HR, Finance and Procurement) in alignment with our brand and writing standards.
This role will ensure our employee portal content is clear, concise, and useful, helping employees self-serve and get the support they need. The strategist will partner with content managers, specialists, and owners to review and edit content to ensure it aligns to our standards and serves its intended purpose for our users.
The role will focus on our content standards, content audits, content metrics and work throughout our content lifecycle to continuously improve content.
Key Responsibilities:
Partner with teammates to review and edit content for audience interest, clarity, adherence to standards, grammar, spelling and punctuation
Review and rewrite content identified for improvement through content audits and user feedback
Provide hands-on coaching, mentoring, and training to teammates on writing style, standards and persona
Further develop existing J&J Global Services content standards, governance, and content management process in partnership with content standards specialist
Conduct content audits to find opportunities for improvement and alignment to standards
Run periodic content review process, working with content owners to ensure content is reviewed and appropriate action is taken
Analyze and communicate content performance metrics, working with content managers and owners to take appropriate actions to improve or archive poorly performing content
Writing for digital assistant/chatbot content
Mentor content managers and specialists on how best to implement changes to content standards
As needed, handle key business partner relationships, helping them define content needs and find opportunities to improve content
Stay up to date on the latest developments in content management technology, search engine optimization, content trends and consumer behavior


BA/BS in Communications, Marketing, Creative Writing, English, Business Administration, Journalism, or comparable required
Experience and Skills:
5+ years of relevant experience
Writing and editing skills
Proficiency in working with style guides
Experience developing and operationalizing content standards
Proficiency in grammar, punctuation, and spelling
Experience working with other team members to produce or improve content
Be able to communicate the benefits of proposed changes to content
Understands user experience and usability, accessibility, writing for the web and meeting user needs with content
Strong social skills and collaboration
The ability to handle pressure and balance priorities
Ability to lead through influence
Present sophisticated concepts in simple ways, ask difficult questions, and use data to recommend improvements
Strong intuition for business and ability to communicate clearly and concisely across all levels and regions
Experience with conversational writing style
Conversation design and copywriting for a chatbot or digital assistant
Working with translated content
Working in cross-border teams
Design Thinking experience
Experience working in a customer service or contact center environment
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.]

Primary Location
United States-Florida-Tampa-8800 Grand Oak Circle
Other Locations
United States-New Jersey-New Brunswick
Johnson & Johnson Services Inc. (6090)
Job Function
Info Technology
Requisition ID

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