| Job Description : |
CVS Health is embarking on a bold digital agenda aimed at transforming health care, leveraging emerging information, digital technologies, and channels. We see digital technologies as a key tool to helping people on their path to better health. The company is committed to a transformational digital investment profile to create unmatched consumer experiences, both online and in our stores. Digital technology will enable us to augment the instore interactions to ensure that consumers benefit from our expertise and have the best chance of living a healthier life. In support of our strategic agenda, we are looking for seasoned senior digital site merchandiser to help lead the strong team we’ve got already. This is a great opportunity for anyone excited to be part of some serious digital innovation aimed at driving business growth and changing the face of cvs.com
In this role you will:
Support the creation & optimization of shopping experience (across all platforms) grounded in data to drive conversion, traffic, and customer satisfaction ratings
Work in tandem with Product Management, participating in PI planning (program increment) and sprint release cyclesOptimize assigned departments conversion metrics on cvs.com; must meet forecasted goals and come up with gap planning mitigation tactics to hit monthly, quarterly, and annual goals.Partner with category management on onsite execution of products and eventsPartner with cross-functional team(s) to provide site merchandising input and help shape the future roadmapParticipate in merchandising A/B test planning, implementation, and synthesisResponsible for turning insights into actions, delivered in program increments through the agile framework (SAFe)
Manage the relationship between assigned 3rd party vendor, setting up contact negotiations, working on SOWs and managing relationship during the duration of the contract
Relentlessly seek out the optimal user experience for all onsite features, delivering a best-in-class experience
Participate with onboarding tasks for new hires; builds, maintains and enhances all onboarding documentations. In addition, teaches the intangibles of what is user experience, how it impacts our business and how to identify the work needed to be done to achieve financial goals.
Required Qualifications
5+ years’ experience in Site Merchandising, Site Experience or Product Management5+ Experience in site merchandising, digital visual merchandising, or site experience
5+ Experience using Adobe analytics (Omniture), or a similar site analytics platform.
1+ years of experience of partner with cross-functional team(s) to provide site merchandising input and shape the future roadmap
COVID Requirements
CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.
If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.
If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.
Preferred Qualifications
Prior knowledge of Adobe Analytics, GBI Platform, ATG BCC, Bloomreach, SFCC (Salesforce Commerce Cloud, formally Demandware), Report builder, Tableau, Adobe AEM, CMS, SOLR, Vendor and 3rd party relationship managing, Microsoft Suite
Skilled in ccaled Agile Framework; SAFe MethodologyAbility to understand not only business KPIs and initiatives, but also possess a deep understanding of the technical backend and be able to participate in project release and business requirement documentationTechnical background with a strong creative element.
Agile development cycles (SAFe)
A passion for website experience and visual aesthetics
Entrepreneurial, out-of-the-box thinker who is intellectually curious with a strong work ethic
Ability to multitask, adapt to changing priorities, be decisive under ambiguity, and meet tight deadlines.Strong interpersonal skills and ability to effectively communicate rationale and needed courses of action to engage diverse audiences and influence senior executives.
Deep understanding of consumer behavior combined with creativity and nimbleness to deal with complexity and to quickly action on findingsStrategic thinker complemented with ability to develop and communicate solid plan
Passion for digital and how new offerings and capabilities can meaningfully drive engagement, empowerment, and the overall consumer experience in health careLead the creation & optimization of shopping experience (across all platforms) grounded in data to drive conversion, traffic, and customer satisfaction ratings
Manage merchandising A/B testing platform
Education
Bachelors degree in related field requiredMBA preferred
Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. |
