| Job Description : |
With competitive salaries, a commitment to excellence, and terrific benefits for employees,
WHAT’S NOT TO LOVE ABOUT WORKING AT ST. MARY’S BANK?
At St. Mary’s Bank, we take pride in our heritage as New Hampshire’s- and the Nation’s- first credit union. For over a century we’ve been committed to the credit union philosophy of “people helping people.”
St. Mary’s is a cooperative financial institution, which means that our success, depends on the success of our members. As a solid, stable financial institution with over a century of success, we have created a work environment that rewards dedicated employees with benefits to help them achieve their personal and professional best.
Under the direction and leadership of the Chief Operating Officer, we are looking to fill a Director of Digital Engagement to provide strategic leadership and directs member’s digital interaction with St. Mary’s Bank. This includes but is not limited to the strategy around electronic banking solutions (online banking, online deposit account opening, mobile applications, mobile deposit), customer service operations of a digital contact center (ITM technology and chat), ePayments (loan payments, digital wallets, real-time payments), and deposit and log origination platforms.
BEING A DIRECTOR OF DIGITAL ENGAGEMENT AT SMB GIVES YOU THE OPPORTUNITY TO:
Implement an effective organization-wide strategic direction for the Credit Union this includes, but is not limited to, identifying digital business trends, assumptions, tactics and strategies, annually crafting business objectives, aligning the direction of department to ensure execution of the company business plan, conducting Board and Executive level presentations and participation on the Strategic Planning Group that include monthly meetings.
QUALIFICATIONS AND EXPERIENCE
Bachelors’ Degree in business, digital technology/marketing or equivalent with ten or more years of banking experience preferably in operations management and administration with a plus for sales and service management.
Experience overseeing a contact center using digital products to augment phone interaction such as ITMs and/or chat.
Proven successful track record regarding strategic planning, budgeting, regulatory compliance, banking operations.
Must be able to deal effectively with compliance issues and regulatory enforcement while maintaining appropriate balance between member service, operational efficiency and risk.
Demonstrated proven ability to effectively resolve complex problems.
Demonstrated ability to develop staff.
Demonstrated proven ability to effectively resolve complex problems.
Excellent skills in written and verbal communication.
Strong analytical skills with the ability to complete multiple tasks in a fast paced environment.
Proficient in Microsoft Outlook, Office Suite, and job specific software and systems.
BENEFITS
We offer a wide range of benefits to help employees balance their work and personal lives. Our benefits package includes health, retirement, and work/life benefits.
Medical, Dental and Vision Insurance
Remote Work
Paid Time Off Plan
Paid Holidays
Cash Balance Retirement Program
401(k) plan with employer match
Tuition reimbursement program
Short and long-term disability insurance
Basic and supplemental life insurance
JOIN OUR TEAM AND ENJOY BEING VOTED BEST CREDIT UNION!
Voted Best Credit UnionNew Hampshire Business Review’s Reader’s Poll
Top 10 Housing LenderNew Hampshire Housing
Voted Best Credit UnionNew Hampshire Union Leader Readers’ Choice Poll
St. Mary’s Bank is an Equal Employment Opportunity employer and provides equal employment and advancement opportunities to all employees and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, martial or domestic partner status, or any other category protected by federal, state and/or local laws. |
