December 9, 2024

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Job Category : Digital marketing
Company Name: ServiceNow
Position Name: Sr. Product Designer, Digital Experience
Location : 2225 Lawson Ln, Santa Clara, CA 95054
Job Description : Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Role:
We are looking for a Sr. Product Designer who has a passion for creating incredible experiences, with an eye for detail and a blend of creative and UX skills. In this role, you will design simple, user-centric experiences that drive sustainable growth and engagement of ServiceNow user base. You will be the be part of the growth and acquisition team, contributing to our growth strategy in close partnership with PMs, engineers, data analysts, and UX researchers. This growth team is responsible for accelerating the customer journey with a cohesive end-to-end experience, propelling ServiceNow into its next phase of growth. Your team will develop a comprehensive strategy for growing our customer base to optimize how customers enter and move through our funnel. You’ll experiment with, merchandise products for, and ultimately scale successful growth loops for these customers.
What you’ll do:
Develop and deliver work from initial concepts and wireframes to pixel-perfect designs
Play a key role in creative brainstorming on a wide range of digital experiences
Partner with our internal team and stakeholders to support launches, new initiatives, and ongoing site enhancements
Champion mobile-first, consumer-centered design
Design for global audiences, considering localization and translation
Inspire and push the team to continually raise the bar and deliver world-class experiences
Sell your vision and creative solutions by sharing your work and presenting cross-functionally while being able to precisely articulate design rationale
Contribute and help develop a best-in-class design system for ServiceNow.com
Partner with the research team to develop an understanding of the customer and validate design choices before and after development
Create interactive prototypes and micro animations that communicate and delight
Partner with developers to deliver experiences with a seamless fit and finish

Qualifications

To be successful in this role, we need someone who has:
5+ years of experience designing for large and notable websites
Fluent in digital design & marketing, preferable with a background in marketing/comms
Strong hybrid skillset in both visual design and UX
Expert in designing across multiple devices from mobile, tablet, and desktop.
Expert in design and prototyping tools (Sketch, Figma, XD, Illustrator, Principle, Invision, etc.)
Experience in sharing ideas and presenting solutions to Sr. management
Experience working in a fast-paced, iterative design process
Incredible eye for detail and obsessively meticulous
Bachelor’s degree in related field or equivalent professional experience.
A portfolio demonstrating clean, inspired work
Ability to work independently, thrive in ambiguity, and take initiative to solve problem

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.


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