| Job Description : |
Equivalent Experience
One of TEKsystems’ largest banking clients is seeking an influential content specialist to join the team in a UX Content Strategy capacity. The proper candidate will be able to utilize digital micro-copy to impact business clients’ user experiences. Please see the description below for more detail.
Description:
The UX Content Strategist will work with Experience Strategy leads and UX team members to identify and meet the content demands for various projects across multiple interactive platforms.
This person will be working with the Single Point platform (used for corporate customers) and ensuring that KYC (know your customer) policies are in place. In short, per KYC, this Content Strategist must know all customers and keep accurate/current profiles per government regulations.
This person will work with developers, researchers, and experience architects designing and testing one set of functionality (Customer Profile – phone numbers, addresses, consent pages, etc) that will be shared across customer and employee-facing channels. It will be a mix of leveraging existing styles in our old and new brands, but working collaboratively with the team to ideate, design, create and test – with some iteration of those designs built-in.
The person needs to LOVE collaborating with a team and have a great attitude.
KEY RESPONSIBILITIES
Work in a cross-channel environment writing for desktop/laptop, mobile devices, ATM, IVR and brick-and-mortar locations
Collaborate with UX peers (visual designers, experience architects, researchers and prototypers) to create world-class customer experiences
Provide professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites and user interfaces
Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct
Write a variety of digital content as needed, including on-screen instructional/directional copy, informational content and marketing pages, navigational elements, form field labels and messaging, error messages, contextual help messages, alert messages and FAQs
Update content logs, copy documents and other documentation systems
Provide strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders
Participate as an observer in user interviews and usability test sessions
Skills:
Content strategy, content writer, copy, ux, Digital, agile
Additional Skills & Qualifications:
Experience collaborating with large teams using outstanding communication skills
Experience successfully executing and balancing multiple projects and tasks
Demonstrated ability to write clear, compelling content that adheres to style guidelines
Experience Level:
Intermediate-to-Advanced
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. |
