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Job Opening for Bumble BFF Community Manager in Bumble (Austin, TX)

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Job Category : Digital marketing
Company Name: Bumble
Position Name: Bumble BFF Community Manager
Location : Austin, TX
Job Description : We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. Bumble is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use (For example – she/her/hers, he/him/his, they/them/theirs, etc).
Bumble BFF creates a safe and trusted platform that empowers people to make new connections through communities, based on shared struggles and common joys. The Community Team’s objective is to provide members with communities that feel safe, authentic, open, and welcoming by empowering all members to safely form and strengthen friendships through shared interests, hobbies, joys, struggles and life stages.
You will be responsible for growing and engaging our members and implementing creative community building techniques in order to foster a thriving online community.
This role will be based in the US (Remote), This role is on Bumble BFF’s Community Team and reports to the Community Lead.
KEY ACCOUNTABILITIES:
Run the day to day operations of the community, including managing a team of community moderators and community leaders
Organize engagement activities that include online events and daily / weekly rituals within the community
Identify passionate super users within the Bumble BFF community and implement an incentives program to nurture and reward them
Provide feedback from members on product experience, usability, sentiment and member needs to help guide the direction of our community products
Help build out workflows and processes for the healthy functioning of the community; identify ways to streamline existing processes and make those processes more efficient
Work with Team Leads to develop strategies for community programs to scale as the community continues to grow
Manage Community Leader application process; elect and onboard new Community Leaders as the community scales
EXPERIENCE WE ARE LOOKING FOR:
3+ years of experience moderating, managing and scaling successful online communities; previous experience as a community moderator is a plus
Deeply passionate about community building and an active member of an online community
Track record of getting down in the trenches with the community, moderating forums and building deep relationships with members
An understanding of how to nurture passionate super users within a community and empower them to moderate and keep conversations going
Experience with two-sided content marketplace products
A background in the women’s lifestyle or pregnancy and parenting space is a plus
ABOUT YOU:
You are comfortable in a fast-paced environment where you communicate daily with world-class talent from our global teams including [list some teams here]
You are positive and committed with a ‘can-do’ attitude and a flexible approach
You are a problem solver and a forward thinker
You are a self-starter: you thrive on taking ownership of initiatives with limited oversight
You have excellent time management and you know how to manage multiple priorities, breaking large projects into manageable pieces
You have great communication skills, both verbal and written
You can build consensus and alignment but are not afraid to push ahead on your vision
You are passionate about leading, managing and inspiring cross-functional teams
You are deeply passionate about Bumble’s brand vision and values


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