July 18, 2024



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Job Category : Digital marketing
Company Name: Posh Home Improvements
Position Name: Call Center Receptionist/Social Media Administrator
Location : Baltimore, MD
Job Description : Why UsWork in the building trade or construction industry? Are you looking to start your new career? Whatever your circumstance, know not all residential remodeling/construction companies are alike; if professional growth, advancement opportunities, or being part of a valued Team appeals to you, then look no further!Whether you are seeking to begin your career, or wish to improve your present career path, we want to hear from you! Posh Home Improvements has steady customer growth and a profound repeat customer base, which has created numerous career opportunities!Additional Benefits: Paid TrainingPaid HolidaysTeam Member Recognition PerksTeam Building EventsAdvancement OpportunitiesProvided Call Center EquipmentGeneral Statement of Duties: Assists in performing office call center operations/tasks; Manage the company’s social media accounts; related and unrelated tasks as required.Distinguishing Features of The Class: Under the direct supervision of Operations Assistant, the incumbent in this class performs a variety of tasks in office call center operations. The tasks require a moderate amount of administrative and customer service skill. The skill involved is not parallel to that of senior management level; however, there is a formal learning period. Incumbents shall gain knowledge of departmental operations and act as Call Center Receptionist/Social Media Administrator.Examples of Work: (Illustrative)Provide Support to Operations Assistant as needed and when RequiredWork with Operations Team to Provide Excellent Customer ServiceAnswer and Return Business Operation Phone CallsObtain Information from Prospective Customers by Collecting InformationRespond to General Email Inquiries and LeadsManage Incoming and Outgoing General Email InquiriesSchedule Site Visit AppointmentsCreate, Draft, and Send Site Visit EmailsCreate, Draft, and Send Lead Follow-Up EmailsProvide Follow-Up Calls and Emails to Active and Inactive LeadsTrack Commercial Fleet Vehicles for Current Customer InquiryEnsure Proper Flow of Daily Customer InteractionsUtilize the company’s social media accounts for marketing purposesDraft and edit photos and/or videos to prepare for upload to company’s social media accountsInteract/Engage with potential customers on company’s social media accountsResearch and stay up to date with current trends in Residential Remodeling/Construction and Sustainability for marketing purposes.Required Knowledge, Skills, Abilities and Attributes: Minimum to Moderate Knowledge of the Techniques and Terminology Used in Administrative and Clerical Tasks as They Relate to the Construction IndustryAttention to DetailAbility to Follow Oral and Written InstructionsAbility to Communicate with Customers Verbally and Written in a Professional MannerAbility to Work with Others, Ability to Learn New Tasks/Activities QuicklyAbility to Lift 25lbs or MoreAbility to Maintain Neat and Accurate Record of Customer Lead InformationExceptional Telephone EtiquetteSelf-Starter Who is Highly Motivated to SucceedOutgoing Personality and Positive AttitudeAbility to Multitask and Work IndependentlyAbility to Navigate Through Various Social Media WebsitesAbility to Edit Photos/VideosMinimal Acceptable Training and Experience: Must have a high school diploma. Associates Degree is preferred. Minimum one (1) year experience in office environment. Minimum one (1) year experience in customer service. Minimum one (1) year experience with social media websites, such as, Tiktok, Instagram, and Facebook. Minimum one (1) year experience in Microsoft Office (Includes Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Excel). Must possess the ability to provide excellent customer service, communication, and organizational skills, ability and awareness to maintain confidential and sensitive information, and ability to prioritize tasks and work independently. A bilingual incumbent is preferred.Special Requirement: Must have reliable supplemental internet connection. Reliable transportation is preferred.Willingness to travel: 25% (Required)Job Type: Full-timePay: $35,320.00 – $39,496.00 per yearBenefits:Dental insuranceHealth insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCOVID-19 considerations:Visit www.Posh-HomeImprovements.com/Covid-19Education:High school or equivalent (Preferred)Experience:Administrative experience: 1 year (Required)Customer Service: 1 year (Required)Microsoft Outlook: 1 year (Required)Microsoft Office: 1 year (Required)Microsoft Excel: 1 year (Required)Microsoft Powerpoint: 1 year (Required)Language:Bilingual (Preferred)Willingness to travel:25% (Required)Work Location: Multiple Locations

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