Support community management across Facebook, Instagram, LinkedIn and Twitter – supporting monitoring and engagement strategies to build and deepen connections with online communities, deliver consumer insights, and detect reputational risk
Support social media content development – including content pitching, creative development, copy writing and story-boarding – in partnership with internal and external content partners
Pitch creative ideas and help carry them from concept to execution to drive online engagement with social media audiences
Conduct social media listening using tools such as Sprinklr and ZignalLabs to provide consumer insights to not only the social media team, but also internal Marketing and Communications teams at Chase
Support team members on various projects and campaigns, effectively communicating timelines, status and results
Support the Head of Social Media in project management and operations

Ideal candidates should have:

1-2+ years of relevant experience in social media and / or communications
Proven record of effectively managing social media channels and executing campaigns
Proficiency in Microsoft Office, e.g. Excel and PowerPoint
Proficiency in social media engagement and publishing tools (e.g. Sprinklr) a plus
Proficiency in social media listening tools (i.e. Sprinklr, ZignalLabs) a plus
Proficiency in native social analytics dashboards (i.e., Twitter Analytics)
Strong judgment and decision-making acumen
Excellent writing
Executive presence and public speaking capability
Strong ability to problem-solve and think critically
Ability to self-start and produce high-quality work
Proactive by nature and comfortable working in a fast-paced environment with tight deadlines
Excellent organizational skills with the ability to multitask and prioritize high volume, high priority initiatives
Confidence to pitch fresh ideas within the team, think creatively, and identify and solve problems
Team player with enthusiastic attitude and entrepreneurial spirit. Eager to learn, contribute, and make an impact
Passionate about social media
Public Relations background / experience a plus
Job
Communications
Organization
CONSUMER & COMMUNITY BANKING
Schedule
Full-time
Job Type
Standard
Shift
Day Job
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans