| Job Description : |
We are actively seeking a highly motivated Content Designer to join our group. Chase is transforming the future by incorporating strong Product and Design discipline along with emerging technologies into the products and services we create. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can’t. We elevate UX not just to solve users’ problems but also to use design to steer the product’s evolution into a powerful and extensible framework.
As a Content Designer, you will leverage your understanding of UX writing, content strategy, and storytelling.
You will collaborate with a multi-disciplinary team that includes researchers, product designers, content designers, product managers, engineers, and business partners who share your passion for delivering unique and innovative financial digital products and services of all kinds.
What You’ll Do
Under the guidance and direction of Content Leads, execute on a communication strategy for our product experiences.
Plan, create, and structure product content, such as user interface content, product education, and navigation.
Partner with Experience Designers as they develop work flows, wireframes, and prototypes
In partnership with UX Researchers and Lead Designers, observation and light participation in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users
Use and contribute to content systems (voice, tone, and brand standards; messaging; accessibility libraries)
Follow our content governance and approvals process
Our Desired Profile
Experience either in UX-focused writing or analogous writing practice
Demonstrated experience in writing within brand and copy standards, including style, voice, and tone
Plans and structures their own work, executing quality work within expected time frames
Familiarity with user-centered design approaches
Prior work involves cross-functional collaboration, preferably within a digital product context
Strong UX Writing or Copywriting skills, and proficiency in structuring content (Information Architecture)
Developing understanding of adjacent skills such as Interaction Design, User Research, and Prototyping
Proficient communication and presentation skills; comfort articulating the rationale behind content decisions within their team
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm’s vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans |
