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Job Opening for Digital Merchandising and Operations Specialist in HomeGoods (400 Cochituate Road, Framingham, MA 01701)

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Job Category : Digital marketing
Company Name: HomeGoods
Position Name: Digital Merchandising and Operations Specialist
Location : 400 Cochituate Road, Framingham, MA 01701
Job Description : Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises – our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different? Posting Notes: Framingham || MA Digital Merchandising & Operations Specialist TJX Digital is the newest division of The TJX Companies, Inc. and is responsible for bringing transformative digital innovation to all of TJX and our U.S. ecommerce businesses. As the Digital Merchandising & Operations Specialist, you will be responsible for driving the strategy, development and execution of the on-site customer experience. The Digital Merchandising & Operations Specialist will support customer-centric merchandising strategies and digital marketing initiatives to drive and increase overall sales, including collaborating with Marketing, Creative, Analytics and Product Teams to optimize conversion and customer engagement on our websites. A results driven mindset and experience with analytics is a must in this role. Responsibilities: Combine an understanding of what drives e-commerce sales and a passion for off-price retail to drive strategies that improve the on-site customer experience. Regularly analyze site metrics and related data to identify opportunities to improve customer experience across the various sites and product categories – you’ll serve as the go-to person for insight on site health and performance. Oversee category navigation and on-site search strategies based on product availability, marketing support, product/consumer trends, and analytics, monitoring daily to optimize experience across platforms. Manage on-site content and creative needs from strategy to implementation, partnering with Planning & Marketing teams to ensure alignment on future initiatives and past performance. Develop and support on-site testing initiatives and provide recommendations on feature and functionality improvements to enhance customer experience, measuring impact and performance through analytics and various data points. Perform daily and weekly maintenance and merchandising updates on-site to ensure accuracy and consistency, with an understanding of its impact on the overall customer experience. Provide regular competitive analysis. The Skills that will Make You Successful 2 years related experience and a completed Bachelor’s degree Prior experience with content management, digital merchandising and ability to conduct analysis on product trends and availability Strong interest in analytics and experience driving the business through customer behavior analysis Experience within multi-channel retailers preferred, e-commerce especially Strong partner and relationship builder… you will regularly partner cross-functionality, and will need to influence and drive results from a distance Strong presentation and written communication skills Ability to prioritize and multi-task with a strong attention to detail and process Agile and innovative thinker Passion to improve customer experience and brand equity online Familiarity with web analytics and a/b testing a plus Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it. We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: Framingham || MA
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