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Job Opening for eCommerce Manager in CommerceHub (Seattle, WA)

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Job Category : Digital marketing
Company Name: CommerceHub
Position Name: eCommerce Manager
Location : Seattle, WA
Job Description : Today, CommerceHub is the #1 ecommerce network used by the world’s leading retailers and brands to extend their retail and ecommerce businesses.Consumer expectations have shifted. In the now economy, they expect that our customers have what they want, in stock, ready for delivery, and with an experience that delights them at every step of the buying journey.We believe we have a unique opportunity to help retailers, brands and suppliers connect to customers and meet the challenges of the now economy. Think that sounds interesting? It is!Our remote-first team is growing, and we’re looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce.Job SummaryCommerceHub seeks an E-Commerce Manager to join our E-Commerce Growth Services (EGS). As a key member of our Account Management team you will play a vital role in developing strategic growth plans and driving performance using a blend of internal and channel technology solutions and programs for our brand and retailer clients. This role will work directly with our customers to achieve their business objectives and devise traditional and creative solutions to meet their goals across marketplace and referral channels. You will possess a deep understanding of the challenges and opportunities necessary for brands and retailers to successfully execute an E-Commerce business, and you will be instrumental in communicating these to customers and key internal stakeholders.Responsible for the following: Own and manage customer relationships, communications, building credibility and trust with brand and retail accounts.Create and execute effective E-Commerce strategies and/or consult on customer-developed strategic plans and initiatives.Benchmark, measure, analyze, and report results of E-Commerce marketing efforts.Manage performance and grow revenue across marketplace channels such as Amazon, eBay, Walmart, and Target PlusProvide, develop or research best practices and industry trends/opportunities for increasing sales performance.Track shifts in brand and retail industries against strategic plans to recommend necessary adjustments and optimizations.Regularly audit customers’ assortment and channel mix to identify opportunities for growth or expansion.Evaluate effectiveness of strategies through mutually agreed KPIs to produce positive return on investment and achievement of objectives.Make product feature and functionality gaps or needed differentiators known to product management.Provide or resource training as needed.Able to work, communicate and resource across departments and roles within CommerceHub and/or customer organizations.Coordinate with customers’ marketing and merchandising/promotion calendars to ensure online marketing aligns with their messagingDevelop and optimize content at the product level and manage feeds for customers’ product catalog.Complete project requests and ad hoc tasks in support of customers’ business and requests.Job RequirementsSuccessful candidates for the position must meet the following requirements:Bachelors degree preferred2-3+ years of experience in Marketplace account management, E-Commerce, and/or digital marketing2+ years of experience selling or consulting on online marketplaces, such as Amazon, eBay, Walmart and Target PlusSelf-starter with a bias for proactive effortA passion for E-Commerce and the brand/retail industriesResults-oriented, self-sufficient, collaborative, opportunistic and a quick studyStrong understanding of online marketplace metrics, trends, strategies & best practicesHigh client empathy, accountability, trust and relationship building skillsExcellent verbal and written communication skills, solid problem-solving skills, and demonstrated teamwork skillsKnowledge of third-party search or marketplace bid-management systems and keyword tools a plusFamiliarity with E-Commerce analytics software to evaluate retail marketing, sales transactions, and customer data.Familiarity with Software as a Service (SaaS) business models and basic XML understanding a plus.What it’s like to work at CommerceHubWe have big plans for growth and transformation and we’re doing it with a remote-first team across the world.Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a cliché. We’ve built balance into our culture and it’s at the core of everything we do—how we collaborate and make change happen.Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard and respect both personal and professional boundaries, knowing that we’re at our best when we’re intentional about how and where we work. We believe autonomy leads to great work and an even bigger impact.BenefitsMedical, dental and vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary and company HSA contributions, starting on Day 1A 6% 401(k) matchCompetitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, and a paid volunteer day4 weeks paid Parental (Bonding) LeaveRemote work stipend for internet, cell phone, office furniture and suppliesCulture and team-building activitiesEmployee Assistance ProgramTuition assistanceCareer development opportunitiesCharitable contribution match per team memberCommerceHub is an Equal Employment Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Job Type: Full-time
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