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Job Opening for Marketing Analyst in Penn National Insurance (2 N 2nd St, Harrisburg, PA 17101)



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Job Category : Digital marketing
Company Name: Penn National Insurance
Position Name: Marketing Analyst
Location : 2 N 2nd St, Harrisburg, PA 17101
Job Description : Marketing Analyst – (22000014)
Description –

The Marketing Analyst is responsible for various marketing and communications responsibilities, including the development and coordination of both internal and external communications across channels.

Business Acumen:
Participates in the communications team goal setting and planning, including content and media planning by audience and channel.
Documents existing internal and external communications processes.
Supports ongoing communications activities, including: internal executive messaging, newsletters, and intranet; policyholder printed and digital communications; agent newsletter and digital communications; and external marketing, PR, trade and consumer advertising.
Develops content for both existing and newly proposed communications, across all channels.
Reviews and recommends social media tactics to promote the company and its values (including leveraging hashtags, sharing strategies and more), as well as developing and managing social media activity in real time.
Consistently updates the corporate public website with customer and agent content, while employing various Search Engine Optimization (SEO) strategies to increase visitors and users.
Manages the content calendar for effective cadence of messages across audiences and channels through the year.

Ability to effectively negotiate with other areas of the company and vendors to deliver effective communications on an enterprise level.
Manages specific vendor relationships as assigned.

Results Oriented:
Focused on improving website visits and usage, social media effectiveness and internal communications readership result.
Time & Priority Management:
Effectively prioritizes assigned projects based on corporate and management goals.
Creates plans and schedules successfully complete projects in a timely fashion.

Decision Making:
Autonomously determines approach and next steps on assigned projects.
Where appropriate, presents choices to management on preferred direction or action, along with recommendation.

Performs various projects requested or assigned by the Director of Customer Experience.

Effectively Communicates and Connects:
Communicates and negotiates effectively with peers regarding work outcomes.
Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
Build and nurture positive relationships within the workplace.

Customer Focused:
Identifies explicit and implied customer needs.
Asks probing questions to fully understand business requirements.
Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
Responds quickly and takes action with high quality solutions that address needs and improve overall customer experience.
Owns resolution of customer experience outcome.

Talent Development Mindset:
Discuss technical and professional development with peers to gain suggestions for further development.
Actively seek and act on opportunities to recognize peers for high performance.
Stays alert to identify learning opportunities for self.

Demonstrates Adaptability:
Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
Participate in and actively support change initiatives, and provide ideas to promote their success.
Recognizes and manages an ambiguous work environment.
Demonstrates flexibility in generating alternative solutions and recommendations.

Direct contact and communications with corporate leaders, agents, and other departments across the organization.
Direct contact and interaction with external vendor relationships.
Why Penn National Insurance
A career with Penn National Insurance offers a total rewards package that makes us a regional employer of choice. When you are part of the Penn National Insurance family, we want you to feel secure in:
Your Career: We offer a comprehensive benefit and compensation package including a generous 401k match, graded profit sharing, recognition programs, and incentive compensation. Additionally, Penn National Insurance company policy provides for remote access, flex-scheduling, and a dress-for-your-day dress code.
Your Employer: Penn National Insurance celebrated its 100th anniversary in 2019. With the one billion dollar direct written premium threshold in sight, the company is utilizing innovation solutions and analytic insights to grow its share of the small commercial and middle market business, as well as personal lines. Our proud tradition of adhering to a relationship-driven business model, and our ability to adapt to changes over time reinforce our reliability and strength.
Your Community: The Company and our employees donate more than half a million dollars annually to fund enrichment programing throughout the communities we serve. Our United Way campaign raised an additional three hundred fifty thousand last year. We are also taking real steps to decrease our environmental impact. We have added bicycle accommodations, enhanced energy efficiency, introduced water conservation measures, and implemented cool-roof technology.
Your Future: We create a rewarding career path and enable long-term retention by offering enhanced benefits around continuing education and professional development. The average employee tenure at Penn National Insurance is 14 years!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Qualifications –


Bachelor’s Degree or equivalent work experience.

Minimum of two years of communications experience, including social media and/or digital marketing.
Technical/ Professional Knowledge:
Content development
Digital strategy
Project management
Exceptional communications skills, both oral and written
Good coordination, organizing and planning skills
Good project management skills
Exceptional inter-personal skills
Exceptional creative ability
Good negotiation skills
Good personal computer skills, with an emphasis on Microsoft Office Suite

JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)
This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
Must be able to see and effectively use a computer monitor.
Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
Must be able to access and enter information accurately using automated systems.
Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
Must be able to present information to individuals and groups.
Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
Must be able to maintain acceptable attendance and adhere to scheduled work hours.
Must have a valid driver’s license and be able to operate a motor vehicle.

Primary Location – PA-Harrisburg

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