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Job Opening for Senior Community Manager Social Media in Fidelity Investments (Smithfield, RI 02917)

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Job Category : Digital marketing
Company Name: Fidelity Investments
Position Name: Senior Community Manager Social Media
Location : Smithfield, RI 02917
Job Description : Job Description: The Role If you are passionate about social media marketing and impacting business outcomes, we want to hear from you! The Senior Manager, Community Management, will lead the development and execution of new social media communities that will build long lasting relationships with our customers. This role, in the Personal Investing (PI) Marketing and Media Channels organization, is part of a rapidly growing social media team tasked with the ongoing strategy and operation of client-facing social media activities. We are looking for someone who has expert-level understanding of social platforms, community management and content strategies, and digital measurement to help us expand our program and its success. The Expertise and Skills You Bring 6-8 years of experience specializing in social media with a strong background in community management or customer care Experience developing, executing, and optimizing community management and/or customer care strategies Deep understanding of existing and emerging social media platforms with experience finding opportunities to scale or build new capabilities Desire to stay on top of industry trends, competitor insights, and measurement data to provide well-informed recommendations to team members Ability to build connections and trust with stakeholders and set clear expectations through goal setting, plan-building, and through to delivery and measurement of results Passionate about teamwork with an appreciation for the value of diverse opinions and different skillsets Capable of problem solving and owning outcomes, collaborating across multiple teams and skillsets to accomplish goals Strong communication, interpersonal and presentation skills You approach ambiguity with a growth mentality Knowledge of Financial Services industry and our offerings preferred A talent to thrive in a fast-paced environment and are easily adaptable to change Able to balance objectives big and small, remaining persistent in the face of challenges while maintaining a positive demeanor Experience with Agile principles a plus The Team The Community Manager (Senior Manager) role will be a key contributor to the success of the social media teams growing capabilities. This role sits within a cross-functional social team and will support the strategy, execution, and optimization of building community management strategies that spark conversation, joy, and builds relationships. As a subject matter lead, you will keep current on social landscape trends, platform innovations and help the organization test and learn into new opportunities. Certifications: Company Overview Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. Join Us At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined. As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.” We invite you to Find Your Fidelity at Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations, or by calling 800-835-5099, prompt 2, option 2.
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