July 18, 2024

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Job Category : Digital marketing
Company Name: Klaviyo
Position Name: Senior Email Deliverability & Compliance Specialist
Location : Boston, MA
Job Description : At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.
Deliverability & Compliance are core pillars to our customers’s success in delivering the right messages to the right people at the right time. The Deliverability & Compliance Specialists provide technical deliverability support to our customers by root causing Klaviyo email services issues and providing solutions. They monitor for and address compliance issues to protect the integrity of our shared infrastructure. Deliverability & Compliance Specialists ensure that Klaviyo and our customers are always up to date with the most recent industry laws and regulations.

We are looking for a Senior Deliverability & Compliance Specialist who is passionate about providing the best support to customers while developing and managing processes to scale our deliverability program for the best possible customer experience.

How You’ll Make a Difference

Develop an in-depth knowledge of the Klaviyo platform, sending infrastructure, and compliance policies
Provide high-quality support for Klaviyo customers, partnering with them to effectively understand and address their deliverability and/or compliance issues through email and phone
Communicate thoughtfully and effectively to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies
Document troubleshooting and problem resolution steps
Collaborate with R&D, Success, Support, and Sales on strategic projects to scale deliverability processes and reduce friction in the customer experience
Investigate and address email delivery problems by communicating with Internet Service Provider (ISP) abuse desks, email block-list, and anti-spam technology providers in a professional manner
Maximizes clients’ deliverability rates by monitoring their email campaigns, analyzing inbox placement, recommending, and helping implement best practices
Ensuring that Klaviyo and its clients are always up to date with the most recent industry laws and regulations
Monitor the Klaviyo Internet Protocol (IP) and Domain Name (DNS) space against known block-lists
Provisioning of new customers with a new IP address and/or new DNS records for the recommended sending domain
Review deliverability results with customers, providing information on best practices to improve delivery
Troubleshoot fundamental Simple Mail Transfer Protocol (SMTP) and DNS services within a live production environment
Generate and review reporting related to deliverability-focused metrics such as bounce rates, open rates, bounce details, et
Email Authentication setup (Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting & Conformance (DMARC))
Take an active role in thought leadership through writing blogs, articles, and whitepapers
Represent Klaviyo in the deliverability community by participating in conferences, forums and mail lists

Who You Are

3+ years of work experience in an analytic, data-driven email deliverability role
Have experience working with customers, preferably at an ESP serving multiple medium to large senders
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills with the ability to express technical functions and processes in terms understood by their audience
Passionate about creative problem solving for customers and end users
Self-motivated, eager to learn and thrive in a collaborative environment
Capable of adapting quickly to changing priorities
Comfortable speaking with clients and ISP representatives
Proven track record of investigating and resolving technical problems
Ability to prioritize tasks and work effectively in a fast-paced, entrepreneurial environment
Understanding of email industry legal compliance and privacy issues
Have great knowledge and standing within the email deliverability community, including industry groups like M3AAWG
Experience with:
Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
Web works, networking, and software products
DNS, IPs and other networking concepts
APIs
Email marketing platforms and E-Commerce platforms
Testing and analysis tools, like Litmus, Return Path, EDS, Google Postmaster Tools and SNDS

Bonus Skills & Experience

Experience with SMS/MMS technologies
Technical Writing/Blogging and Training Experience
Has experience working with software / web development

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company’s hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at www.klaviyo.com.

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.


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