Job Opening for Specialist, CRM & Email in Tinuiti (Seattle, WA)

Specialist, CRM & Email

CRM & Email Division – Any Location – Full Time

At Tinuiti, we believe an inclusive culture is one where everyone is welcomed, respected, and supported – people across all genders, races, ethnicities, classes, and especially those underrepresented such as women, African Americans, Asian Americans, Latinx, people with disabilities, and LGBTQ+. Our commitment to equality & culture of ownership truly sets us apart here. We understand the value a diverse company can provide its employees and clients, especially in an industry that constantly experiences rapid growth and change.

We are looking for a highly organized and passionate Specialist, CRM & Email to join our growing team!

This position will work closely with our clients and strategists in our Email Division to help manage many moving parts of day-to-day client efforts. This role will involve hands-on, client-facing, project management duties and strategy collaboration. While we support a flexible and modern working environment, we would prefer to have our top candidate be able to commute into one of our regional offices (San Francisco, New York, Atlanta, etc.) and ideally in either our Marin County, California office (San Rafael, CA) or in Chattanooga, TN.

Our team is growing, fun, and focused on breaking records for our clients. We genuinely love the online space and are marketing and technology nerds at heart. We bring on folks who have a sense of humor, and want to learn and grow.

What You Will Do:

Provide core organizational and project management services for the email marketing division
Communicate effectively with both internal (agency) and external (clients and vendors) to keep progress moving on email campaigns and special projects
Draft creative briefs to effectively translate client vision to our graphic design team
Set up workflows and segments in different and varied enterprise level email service platforms
Task internal stakeholders in our project management platform (Wrike) and ensure deadlines are met
Partner with our Strategists and, together, communicate needs and next steps to clients in regularly scheduled calls
Provide additional support to our Strategists as needed to meet and exceed client expectations
Research and present findings on special projects for clients

Who You Are:

Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
Composure – Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not

knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Written Communications – Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

What We Are Looking For:

2+ years of hands-on email marketing specific project management experience
1+ years of hands-on experience in a major ESP (For example, Salesforce, Bronto, Klaviyo, or any others)
Ability to dive in and find answers to questions that may not yet be documented
Ability to efficiently handle a very busy schedule
Strong analytical and problem solving skills
Pristine attention to detail
Strong project/time management skills
Positive spirit and outgoing attitude – you believe you can conquer the world!
Experience with ecommerce retail brands is preferred, but not required.

Who We Are: Tinuiti is a performance and data-driven digital marketing leader, focused on every aspect of the customer journey across the quadropoly of Google, Facebook/Instagram, Amazon, Apple, and beyond. We believe success requires specialization across all channels, and our offerings cover the full spectrum from paid to earned to owned media. Our goal when we come to work every day is simple – to grow happiness. For our clients, their customers, our people and our partners.

Growing happiness guides everything we do and our core values – Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change – inspire us to maintain a culture where our people take pride in their work and have fun doing it.

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

FLSA Classification: Exempt

Working Conditions: Working indoors, sitting at a computer for extended periods of time, lifting no more than 10 pounds.